Grow

Grow into new regions and contracts with the network behind you.

A consolidating market rewards providers who can show scale and compliance credentials in the next procurement round. Providers who wait will find the field has moved.

What the network gives you:

Growing footprint: support to expand into new employment regions as opportunities open, backed by CoAct’s own footprint and relationships.
Market entry and growth: procurement expertise, financial modelling and service model design to support confident entry into new markets.
Customer acquisition and marketing: targeted marketing strategies to help respond to declining caseloads and connect with new clients.

Case study

Five Bridges: first Workforce Australia contract, compliant from day one

Five Bridges is a First Nations community organisation in Queensland. With the CoAct network behind it, Five Bridges won and began delivering Workforce Australia Indigenous specialist contracts in Fitzroy and Brisbane South. It was the organisation’s first employment services contract.

A young woman with dark curly hair smiles broadly, wearing hoop earrings and earbuds.

Workforce Australia specialist Indigenous

Regions: Fitzroy and Brisbane South
Caseload: 1,453(25% growth since contract commencement)
Very long-term unemployed (VLTU): 63%
Placements: 1,896(since Workforce Australia contract commencement)
Outcomes: 26 week: 34.97%
Net Promoter Score: 55

The challenge

Federally funded employment services come with a heavy load before a single client is seen: the Deed, program guidelines, reporting, claims and performance measures. For a small organisation entering for the first time, that’s a lot to learn at once.

What CoAct did

CoAct supported the procurement and set up the contracts within the required timeframe. The network shared its knowledge of the program, its compliance systems and its reporting processes, and supported Five Bridges on the administrative and operational side of delivery, including performance measures.

The result

Five Bridges supported Indigenous clients from day one of the contract. Its caseload has grown 25% since commencement, and it has made 1,896 placements.