The next chapter of employment services
Grow. Deliver. Protect. Scale. Together.
Reform is coming. The decisions start now.
Workforce Australia will be replaced by a new employment services system, targeted to start on 1 November 2028. The procurement that decides who delivers it will come well before then.
For small and mid-sized not-for-profits, that means four pressures at once. You need to grow before the market consolidates, carry a heavier compliance load, meet a higher performance bar, and find the scale to manage all three.
You keep your identity. We bring the rest.
CoAct partners keep their name, their local relationships and their knowledge of the communities they serve. The network provides procurement, service design, financial modelling, governance and compliance, technology, data, workforce capability, employer relationships and government engagement.
Our network today includes
- not-for-profit community partners
- 12
- combined partner revenue
- $1bn+
- Australians supported in FY26
- 52,613
- contract revenue
- $120m
CoAct is currently the eighth-largest Workforce Australia provider and the fifth-largest Inclusive Employment Australia (IEA) provider – and the largest specialist IEA provider in the country – with its national partner network continuing to grow through successive government employment services procurement cycles since 2018.
We invest $7.5 million each year in supporting our partners, including more than $3 million in technology. Average partner tenure across the network is 9.6 years.
CoAct support services
The support to grow, deliver, protect and scale.
Grow
- Growing footprint
- Market entry and growth
- Customer acquisition
Expand your footprint, pursue new opportunities and strengthen your position in a changing market.
See how we help partners growDeliver
- New contract implementation
- Data and insights
- Performance and strategy
- Workforce capability
Build the capability, systems and performance needed to deliver quality services and achieve results.
See how we help partners deliverProtect
- Quality and assurance
- Claims management
- Data security & IT
- Government advocacy
Reduce operational and contractual risk with specialist support across compliance, quality assurance, claims and advocacy.
See how we help partners protectScale
- Digital transformation
- Network collaboration
- Network-scale procurement
Access the technology, procurement power, insights and shared knowledge that are difficult to achieve alone.
See how we help partners scaleWho we’re looking for
We’re talking with a small number of established not-for-profit providers. We want organisations whose capability, community connections and geography add something the network doesn’t already have, and who share our values.
“The real value of the network isn’t its size. It’s what partners can do with it.”