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Meet a higher performance bar with the systems, data and people to back it.

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A three-stream model raises the performance bar every provider will be measured against.

What the network gives you:

New contract implementation
a clear roadmap from contract award to day-one delivery – systems, compliance, reporting and staffing sorted before you need them.
Performance and strategy
proven service delivery frameworks, strategic advice and performance consultancy to help teams successfully deliver contracts.
Workforce capability
specialist learning and development designed by employment services experts, plus turnkey recruitment and training solutions backed by enterprise-level technology.
Data and insights
custom-built reporting and performance insights to help partners understand their data and drive contract performance.

Case study: MCM

Building inclusive employment pathways for young people

MCM – existing youth expertise, scaled into a compliant, high-performing government contract and delivered through an 18-month co-designed model.

A young man with dark hair laughs outdoors in a park.

Background

MCM Youth Employment Service had long been embedded in Melbourne’s youth support sector, delivering wraparound, person-centred services for young people facing disadvantage. When the Australian Government announced the launch of Inclusive Employment Australia (IEA), commencing in November 2025 and replacing the former Disability Employment Services program, MCM saw a clear opportunity to extend that mission into employment services for the first time.

As a specialist youth provider with deep knowledge of the barriers young people with disability face in finding and keeping meaningful work, MCM was ideally placed to deliver IEA, but needed a partner with the infrastructure, systems and sector expertise to make it happen. Through CoAct, MCM secured IEA contracts across five Melbourne regions: Westgate, Yarra, Plenty, Calder and Bayside.

MCM: already embedded in the youth market

MCM has long operated in the youth support space across Melbourne, delivering wraparound services that address the interrelated barriers young people face in finding and sustaining meaningful employment, including:

  • Holistic, person-centred case management tailored to young people with disability, injury or health conditions.
  • Strong employer and community networks across Melbourne’s diverse metropolitan regions.
  • Integrated support services encompassing training, mentoring and community connection.
  • A proven track record of working alongside young people who experience complex and intersecting disadvantage.
  • Deep organisational knowledge of the real-world barriers young people face – not just employment-related, but social, emotional and systemic.

This existing expertise was MCM’s greatest asset when entering the IEA program. What they needed was a partner who understood the employment services landscape. A partner who could equip them with the systems, frameworks and knowledge to translate their mission into a compliant, high-performing government contract.

How CoAct supported MCM’s entry into employment services

Speedy contract establishment: Despite being new to employment services, CoAct’s onboarding infrastructure gave MCM a clear roadmap from contract award to day-one delivery, covering systems setup, compliance, reporting and staffing.

Knowledge transfer: CoAct fast-tracked MCM’s understanding of IEA program requirements, Deed conditions, performance frameworks and claims management, drawing on 29+ years of employment services expertise.

Co-designed service model: Over an 18-month collaborative design phase, CoAct and MCM developed an innovative, person-centred delivery model tailored to the real-world needs of young people with disability in Melbourne.

Holistic operational support: From quality assurance and data reporting to recruitment, marketing and digital tools, CoAct managed the operational backbone so MCM could focus on delivering exceptional services.

MCM’s journey is a strong proof point for organisations with deep local and sector expertise, but no prior employment services experience, entering the market with confidence when backed by an established network.